FAQS
Frequently Asked Questions
Have some questions about our award-winning, best-in-class employee/occupational health system? From effective vaccine management to storing employee medical records, we’ve covered some of the more common questions and concerns about Immuware.
There are no minimum system requirements. Immuware is supported on desktops, laptops, mobile devices and tablets on the following web browsers in their most current version:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari
Yes, Immuware readily integrates with most enterprise authentication services to accommodate single-sign on (SSO) authentication.
Yes, Immuware supports SAML 2.0. It is required that the customer set up SAML 2.0 authentication in their environment. Click here to read more about Azure Active Directory single sign-on SAML protocol.
MFA is available and recommended for users who need to authenticate to Immuware via Immuware’s local account authentication, such as New Hire, Volunteers, and Contractors.
Immuware supports the ability to perform an ingestion of your personnel directory from your HR application (e.g., ADP and Kronos). Typically, this is done on a daily basis. The automated ingestion functionality works with CSV or Pipe delimited formatted files that adhere to a specific column sequence. Our specification guide provides all the requirements and instructions.
Immuware supports the ability to perform an import of lab results from your 3rd party laboratory partners. Lab data can be imported into Immuware through HL7 or CSV flat file integration. Immuware has certified integrations with several lab vendors.
Typically, customers will leverage Immuware’s existing Azure Cloud hosting service relationship to host the application on their behalf. IP whitelisting is available for customers who would like to restrict access to the application so that only traffic originating from the customer’s internal network is allowed. For customers requiring even higher-standards of security, we can also configure an Azure Web Application Firewall (WAF), additional costs may apply.
However, for those Customers that would still like to host the application on-premise, please reach out to our sales team (info@immuware.com) to discuss available options
In order to utilize Immuware successfully, all you need is a web browser (Microsoft Edge, Chrome, etc.) and Wi-Fi or wired internet connection.
We will route all requests through HTTPS using the Microsoft Azure wildcard SSL certificate, or you can bind your hostname and SSL certificate to our service.
We will supply Immuware’s and Microsoft Azure’s most recent SOC 2 Type 2 Audit and Immuware’s penetration testing results upon request.
Our Microsoft Azure hosting model results in significant savings and benefits to the Immuware customer vs. an on-premise server model. The customer will not require the purchase or allocation of hardware server equipment, and will not need to install server software, configure servers or maintain the servers and upgrade servers on an ongoing basis. We handle all database backups. This represents significant cost savings to you as a customer of our Cloud hosted Immuware.
Another significant benefit of the hosted service is that it is scaled up for you automatically whenever your activity volume increases. Your internal IT staff are not involved in “scaling up”, adding memory or processors, purchasing more equipment, etc.
Upon contract termination, Customer data will be returned to the Customer. Immuware will access the Customer’s data per contract specifications via a secure SFTP site. Files will be available for 30 days. After 30 days, Immuware will permanently destroy the Customer’s data. To request a different retention period, the Customer can provide written notification 30 days before termination.
Microsoft Azure SLA states that application services will be available no less than 99.95% of the time. The system is set up to auto scale server resources in times of heavy load to ensure adequate performance.
During scheduled maintenance, the Immuware team will work with the customer to schedule the best date and time for scheduled downtime. We will provide no less than 48 hours’ notice.
Immuware is hosted on Microsoft Azure and uses Geo Redundant Storage for the database backups, meaning multiple replicas are kept in a primary region and multiple replicas are kept in a secondary region, hundreds of miles away. The database is backed up every 5 – 10 minutes and backups are retained for 35 days. Point in Time restores are available for up to 35 days, additional costs may apply for Point in Time restore (database recovery). Additional long term backups can be configured on a schedule if requested by the customer for an additional charge.
Yes – Immuware can be setup with IP whitelisting so that access is only permitted from your organization’s internal network.
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